Delivery, Warehouse Pickup & Returns
Fast UK delivery, free warehouse collection in Thetford and simple 30-day returns.
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£4.95
UK Delivery
FREE over £40
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FREE
Warehouse Pickup
Thetford
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30 DAYS
Easy Returns
On unused, resalable items
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UK Delivery
All orders are dispatched directly from our UK warehouse in Thetford. Standard UK delivery is £4.95, with FREE delivery on orders over £40.
We aim to dispatch qualifying in-stock orders the same working day.
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Under 2kg
Royal Mail
Usually 1-3 working days
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Over 2kg
DHL or Evri Tracked
Usually 1-3 working days
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FREE Warehouse Pickup (Click & Collect)
Order and pay online, then collect your prepared order for FREE from our Thetford warehouse.
Smart House GB
10 Napier Place
Thetford, Norfolk
IP24 3RL
How Warehouse Pickup Works
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1
Order & Pay
Place your order online and choose Warehouse Pickup.
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2
We Prepare It
Our warehouse team picks and prepares your order.
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3
Wait for Confirmation
We send an SMS and email when your order is ready.
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4
Collect
Visit our Thetford warehouse and collect your prepared order.
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Large & Local Orders
Larger local orders may be delivered using our own fleet of vans. Where available, this can provide a fast and convenient option for bulky or higher-volume orders.
International Delivery
For delivery outside the UK mainland, please contact us before ordering for availability and a shipping quotation.
30-Day Easy Returns
Changed your mind? Our 30-day returns policy allows unused items in resalable condition to be returned within 30 days.
Your statutory consumer rights are not affected.
Email: SmartHouseGB@gmail.com
Model Cancellation Form
Complete and return this form only if you wish to withdraw from the contract.
To: Smart House GB
Address: 10 Napier Place, Thetford, Norfolk, IP24 3RL
Email: SmartHouseGB@gmail.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
Goods: ............................................................................................
Ordered on: ...................................................................................
Received on: ...................................................................................
Order Number: .................................................................................
Name of Consumer(s): .....................................................................
Address of Consumer(s): ................................................................
Signature: _______________________________
Only required if this form is submitted on paper.
Date: _______________________________